faq's

Q. How do I access your offers?

A.

1. First register on our site.
2. When you register please make sure you supply a valid email address.
3. If you forgot or lost your password, you can use the 'lost your password' link to receive it again.
4. Yahoo! and Yahoo!-related companies regularly do not accept emails from us, so if you use their services, please use an alternate email address as your email address will be rejected by our registration system.
5. If you are using a free email account, like Yahoo! or Hotmail for example, please check also that you are able to receive emails from us. It may be flagged as Junk the first time.
6. Login with your email and supplied password.
7. Select the link 'Access Offers' within the menu supplied to list current offers.
8. Alternatively, go to the Offers page.
9. Use Option 1 if you know the unique offer number.
10. Use Option 2 together with your registered email to list current offers.
11. To access these files you may require additional software, such as Adobe Acrobat (PDF files), Microsoft Office or Open Office or equivalent (DOC, XLS, PPT files) and/or software able to read compressed files (ZIP).
12. Consult your IT support staff before opening any of the offers. Offers provided as is - no responsibility accepted for virus, loss of data, productivity or any other disruptions/corruptions/deletions/etc...

Q. What do I need to view the files?

A. To access our offers you may require additional software: DOC: Microsoft Word, Word Viewer, or Open Office PDF: Adobe Acrobat Reader PPT: Microsoft PointPoint, PowerPoint Viewer, or Open Office XLS: Microsoft Excel, Excel Viewer, or Open Office ZIP: built in within Windows XP and above, WinZip The above may be commercial, shareware or free software. Consult your IT support staff before installing any software.

Q. Is your merchandise authentic?

A. Yes. All our merchandise is authentic and we can supply paperwork to verify this.

Q. How do you manage to have such large quantities of merchandise?

A. We work with various suppliers and they buy their merchandise directly from the brands. This means that we are lucky enough to be able to offer good quantities and great prices.

Q. How do you also manage to have current season merchandise and also offer pre-orders for forthcoming seasons?

A. Besides working with wholesalers we also work with some of the major boutiques in Italy and are able to offer some of their merchandise to our clients. We also often have the opportunity to be able to include our clients orders with their orders for forthcoming season merchandise.

Q. Do you have a minimum order requirement?

A. Minimum orders vary from offer to offer and are usually stated on each offer. As a rule of thumb though usually minimum order is approximately 5 pieces for handbags and 50 pieces for sunglasses/clothing.

Q. Are shipping costs and duties included in the price?

A. NO. Prices quoted do not include shipping costs, customs or clearance charges.

Q. Do you arrange for shipping?

A. If clients have their own courier we prefer to ship using our clients courier account. Some of our suppliers can arrange for shipping but boutiques require clients to arrange for shipping of their merchandise.

Q. How much are shipping charges?

A. This of course depends on the volume of goods purchased, of the weight of the goods and also of the method of shipping.

Q. Are prices illustrated on your offers in US dollars?

A. NO. Prices illustrated unless otherwise specified are always in Euros.

Q. How can we convert the prices?

A. We suggest you use a currency converter on the internet such as www.xe.com, for your guidance.

Q. What payment methods do you accept?

A. Normally payment has to be made via T/T (telegraphic transfer .. ie through your bank to the bank address supplied on the pro forma invoice). We do also have suppliers who occasionally accept credit card payments though and this will be specified on the offer.

Q. Can payment be sent out in US Dollars?

A. Payment MUST always be sent out in Euros and currency exchange difference must be bore by the client.

Q. How do I place an order?

A. We require a purchase order to be completed for each offer you wish to place an order from. This can be downloaded from our website. In case of problems we can send you one via email. Please make sure all details are completed. It is important that you are VAT registered (in the case of European clients) or have a TAX ID (in the case of US clients).

Q. What is VAT or TAX ID?

A. VAT registration number is provided to every company or individual trading within the EU. And the TAX ID is the registration number provided to companies or individuals trading within the US. It is important that you quote these on the Purchase Order, so as to avoid problems with Customs Authorities. Boutiques do not send out goods to EU traders not having a VAT number.

Q. Do you dropship?

A. We do not dropship individual items. We only dropship the whole order if a courier account is provided.

Q. Do you offer discounts for large volumes?

A. If you wish to place a very large order we may be able to negotiate the price for you.

Q. I require merchandise on a regular basis can you help?

A. Yes. If you are a large volume buyer and you require merchandise on a regular basis speak to us and we will do all we can to help you attain your requirements.